Shipping

Thank you for choosing Di Víomo for your jewelry needs. We aim to provide you with an exceptional online shopping experience, including fast and reliable shipping. Please review our shipping policy outlined below to understand the details regarding shipping, delivery, and related services.

1. Order Processing:

1.1. Processing Time: Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. Please allow [X] business days for order processing. Please note that processing times may vary during peak seasons or promotional periods.

1.2. Order Verification: To ensure the security of our customers, we may need to verify certain orders. In such cases, we may reach out to you via email or phone to confirm your order details. This verification process may cause a slight delay in order processing, and we appreciate your cooperation and understanding.

2. Shipping Methods and Delivery:

2.1. Shipping Carriers: We partner with trusted shipping carriers to deliver your orders safely and efficiently. The shipping carrier used for your order will depend on various factors, including the shipping destination, package weight, and shipping method selected at checkout.

2.2. Shipping Destinations: We offer shipping within [List the countries or regions where you provide shipping services]. Please note that there may be certain locations within these regions where shipping restrictions apply. If we are unable to ship to your desired destination, we will notify you promptly and provide a full refund.

2.3. Shipping Options: We provide the following shipping options, subject to availability and the destination:

- Standard Shipping: Estimated delivery time of [3-5] business days.
- Expedited Shipping: Estimated delivery time of [1-2] business days.
- Express Shipping: Estimated delivery time of [1] business days.

2.4. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.

2.5. Delivery Timeframe: The estimated delivery time mentioned for each shipping option is only an approximation and may vary depending on factors beyond our control, such as weather conditions, customs clearance, or unforeseen delays. We strive to ensure timely deliveries but cannot guarantee specific delivery dates.

2.6. Shipping Charges: Shipping charges will be calculated based on the destination, package weight, and shipping method selected during checkout. The shipping cost will be clearly displayed before you finalize your order.

3. International Shipping:

3.1. Customs and Duties: For international orders, please be aware that customs fees, import duties, taxes, or other charges may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Please consult your local customs office for more information regarding customs policies and fees.

3.2. Customs Clearance: Customs procedures and clearance times may vary by country. While we make every effort to ensure smooth customs clearance, we cannot guarantee the speed at which your package will clear customs or any potential delays caused by customs inspections.

4. Order Tracking and Support:

4.1. Order Status: You can check the status of your order and track your shipment by logging into your account on our website. Alternatively, you can reach out to our customer support team for assistance regarding your order.

4.2. Support: If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can contact us via [email/phone number/live chat] during our business hours [mention your business hours and time zone].

5. Lost or Damaged Shipments:

5.1. Lost Shipments:  In the rare event that your package is lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a thorough investigation and resolve the issue promptly. If the carrier confirms the loss, we will offer you a replacement or issue a refund according to our discretion.

5.2. Damaged Shipments: If your package arrives damaged, please notify our customer support team within [X] business days of delivery. We may request supporting evidence such as photographs of the damaged items and packaging. We will assess the situation and provide a suitable solution, which may include a replacement or refund.

6. Returns and Exchanges:

Please refer to our dedicated Return Policy for detailed information on returns, exchanges, and related procedures.

7. Modifications to the Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically to stay informed about any updates.

By placing an order with [Your Jewelry Brand Name], you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy.

If you have any questions or require further clarification, please contact our customer support team.

Thank you for choosing Di Víomo. We appreciate your trust and look forward to serving you!