FAQ

How fast is shipping?

Orders placed before 6 PM EST are shipped the same day. During major holidays and peak shopping periods, processing and carrier times may be slightly longer due to increased seasonal demand.

How long does shipping take?

We pride ourselves on fast shipping. Because most orders are shipped the same day, many customers receive their orders in as little as 2 days.

For orders within the United States, delivery typically takes 2 to 5 business days depending on your location and the carrier used, including USPS, UPS, and other shipping providers. Your estimated delivery time will be shown at checkout based on your selected shipping method and location.

Is my jewelry waterproof?

Yes. All Di Víomo jewelry is waterproof and designed for everyday wear. While our jewelry is made to withstand exposure to water, we still recommend following our jewelry care guidelines to help keep your pieces looking their best for years to come.

I have sensitive skin. Is Di Víomo right for me?

Absolutely. All Di Víomo jewelry is 100% hypoallergenic and nickel free, making our pieces a great choice for customers with sensitive skin.

We carefully select premium materials with comfort and quality in mind, so you can wear your jewelry confidently and comfortably every day.

Are your earrings safe to wear?

Yes. Your safety and peace of mind are important to us. For hygiene and safety reasons, all earring sales are final and cannot be returned or exchanged under any circumstances.

You can shop with confidence knowing that your earrings have never been worn, used, or handled by another customer. Each pair is carefully handled by our team during the fulfillment and shipping process to ensure it arrives to you in its original condition.

What is your return policy?

We want you to love your Di Víomo purchase. If you are not completely satisfied, please review our return policy for eligibility, timeframes, and instructions before sending an item back.

How do I start a return?

Contact our customer service team with your order information and we will guide you through the return process. You can reach out on our "Contact Us" page.

Can I exchange an item?

If your item qualifies for an exchange, our customer service team can help you with the process. Availability may vary depending on the item and requested replacement.

What if I received the wrong or damaged item?

We are sorry. Please contact us as soon as possible with your order number and photos of the item you received. We will work with you to make it right.

How can I contact Di Víomo?

If you have a question about an order, product, return, or anything else, our customer service team is here to help. Please reach out through our contact page and include your order number when applicable.

Still Have Questions?

We are here for you. Your experience with Di Víomo matters to us, and we are always happy to help make your shopping experience as easy and enjoyable as possible